Rolling Stand W/ Basket and Mounting Plate

EDAN provides a two-year-warranty for the main unit and a one-year warranty for the accessories. The warranty period begins on the date when the products are shipped to Customer. If Customer promptly notifies Edan of any warranty claims, Edan will adjust, repair or replace (with new or exchanged replacement parts) any manufacturer defective parts.

Service Procedure
In case of service claim, please call or submit a form with detailed information including but not limited to: (i) model name; (ii) serial number (S/N); (iii) specific information about the issue.
Edan will notify the Customer and offer a solution within two working days.

Within Warranty:
a) After receiving the Return Materials Authorization from Edan, the Customer sends Edan the defective part(s) and emails the shipment tracking number. Edan will evaluate the unit, and dispatch repaired or replacement part(s) to assigned address with confirmed tracking numbers.
b) The Customer signs a Declaration Form and sends the copy to Edan by either email or fax. This Declaration Form is legally certificated to guarantee that the Customer will return the defective part(s) to Edan on time. Edan will, at this stage, dispatch the replacing part(s) with confirmed shipping invoice(s).

Out of Warranty:
a) After receiving the Return Materials Authorization from Edan, The Customer sends defective part(s) to Edan. Edan will analyze the degree of trouble condition and offer a quotation to The Customer of either repairing defective part(s) or offering replacement(s). Once the maintenance fee is invoiced and paid, Edan will dispatch parts to assigned address.

Warranty Extensions
1-2 extended warranty plans are available. Please contact your local sales representative for details.

Warranty Exemptions
Edan’s obligation or liability under this Warranty Policy does not include any transportation or other charges or liability for direct, indirect, or consequential damages or delay resulting from the improper use or application of the products.

Shipping & Delivery Policy

This Shipping & Delivery Policy for THE BIOMED GUYS, Inc. is part of our Terms and Conditions ("Terms") and should therefore be read alongside our main Terms: SHIPPING TERMS.

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

What Are My Shipping Delivery Options?

Free Shipping

We offer free Economy shipping on US orders over $500.

Shipping Fees

We also offer US shipping at the following rates:

Shipping Method	Estimated Delivery	Cost
FedEx Ground®	1 – 6 Business Days by End of Day	Based on Location
FedEx Express Saver®	1 – 3 Business Days Before 5:00pm	Based on Location
FedEx 2Day®	1 – 2 Business Days Before 5:00pm	Based on Location
FedEx Standard Overnight®	Next Day Before 5:00pm	Based on Location
FedEx Priority Overnight®	Next Day Before 10:30am	Based on Location

If you select a shipping option, we will follow up after you have placed the order with any additional shipping information.

All times and dates given for delivery of the products are given in good faith but are estimates only.

For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information, please refer to our Terms.

Once your order is packaged and labeled for shipping, your order will be updated with tracking information.